How can we help?

Codes come from hello@clinicx.com.au within a minute. Check your junk or spam folder, make sure you typed your work email correctly, then tap “Resend code”. Codes expire after a few minutes, so always use the latest one.

Your practice registers the email address you sign in with. Ask your practice manager which address they used, or to add you. If you’re setting up a new practice, use “Create your organisation” instead.

Ask your practice manager to update your email in the staff directory, then sign in with the new address.

On the lock screen, tap “Forgot PIN?” and sign out, then sign in again with a code sent to your email. You’ll be asked to choose a new PIN. After too many wrong PINs the app signs you out for the same reason.

Set up Face ID or a fingerprint in your phone’s settings first, then turn on “Unlock with Face ID” (or fingerprint) from your profile in the app.

Sign in on any other device, open your profile and sign the old phone out under “Signed-in devices”. If you can’t sign in, ask your practice manager or contact us.

Check that notifications are allowed for Clinic X in your phone’s settings, and that you’re signed in. Notifications cover new tasks, messages and reminders.

Sign in on the web at clinicx.com.au to update your photo, phone and position details. Your practice manager can also update them, and manages your role and centres.

Email privacy@clinicx.com.au from the address you sign in with (or ask your practice manager to request it). See the privacy policy for what is deleted and what the practice keeps.

Only people in your practice, according to their role and the centres they work at. The privacy policy explains this in detail.

Create your organisation at clinicx.com.au/sign-up or in the app. A short guided setup adds your centres, opening hours, logo and staff.

Open Staff / team (or Onboarding in the app), register each person with their work email and role, and they receive an email explaining how to sign in.

Email support@clinicx.com.au from an owner or manager account and we’ll deactivate them. They can no longer sign in, and the records they took part in stay with your practice.